The Districts Chicken Wings

The District's Chicken Wings

Study: Sensational starters may overshadow entrees

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Drexel University Prof. Jacob Lahne’s finding that customer perception of entree quality depends on how good a restaurant’s appetizers are—or aren’t—doesn’t tell operators how to solve the problem. But at least the Catch-22 situation he discovered helps explain why some negative online comments about a restaurant’s food might relate more to the order in which a customer ate certain courses rather than how tasty those courses actually were. 

Lahne’s primary research interest is t

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