Higher payroll taxes, stagnant wages, the no-growth economy: No wonder full-service operators have to look deep into the results of a new Harris Poll about restaurant usage to find positive news. The data shows that so far this year, customers are still cutting back, especially when it comes to fine dining. But at least year-over-year numbers show the rate of decline is leveling off.
There’s still plenty of business to be had in certain market segments. The Harris Poll’s mid-