SMILE: Don't hire an applicant who doesn't smile during an interview. The British comedy "Fawlty Towers" was a TV show that revolved around a hotel and restaurant with numerous customer service blunders that led to...
A wise person once said that, "Taken by the yard, life is hard, but taken by the inch, it's a cinch." Folks in the restaurant business should heed that advice when setting their goals for the year ahead. Perhaps more...
RETURN TRIP: It's not impossible to lure seasonal workers back to your restaurant year after year if you make yourself the boss of choice. How do musicians behave when their audiences continue to applaud after the...
Ah, the holidays! That magical, whirlwind time between Thanksgiving and New Year's Day when children eagerly look forward to a visit from Santa, football fans eagerly look forward to the Super Bowl—and everyone in the...
